Je lis en ce moment « Predictably Irrational » de Dan Ariely . L’auteur y analyse l’irrationalité quotidienne des gens que ce soit en matière de consommation, de dating,…
J’ai travaillé quelques mois dans l’e-commerce et l’une des questions qui revenait le plus souvent chez les e-commerçants était de savoir s’ils devaient faire payer les frais de ports ou les offrir.
Dans le livre, Dan Ariely raconte une anecdote intéressante sur la puissance du Gratuit sur notre comportement :
Let me tell you a story that describes the real influence of FREE! on our behavior. A few years ago, Amazon.com started offering free shipping of orders over a certain amount. Someone who purchased a single book for $16.95 might pay an additional $3.95 for shipping, for instance. But if the cus tomer bought another book, for a total of $31.90, they would get their shipping FREE!
Some of the purchasers probably didn’t want the second book (and I am talking here from personal experience) but the FREE! shipping was so tempting that to get it, they were willing to pay the cost of the extra book. The people at Amazon were very happy with this offer, but they noticed that in one place—France—there was no increase in sales. Is the French consumer more rational than the rest of us? Unlikely. Rather, it turned out, the French customers were reacting to a different deal.
Here’s what happened. Instead of offering FREE! shipping on orders over a certain amount, the French division priced the shipping for those orders at one franc. Just one franc—about 20 cents. This doesn’t seem very different from FREE! but it was. In fact, when Amazon changed the promotion in France to include free shipping, France joined all the other countries in a dramatic sales increase. In other words, whereas shipping for one franc—a real bargain—was virtually ignored by the French, FREE! shipping caused an enthusiastic response.
Ça donne matière à réfléchir lorsque l’on fait son pricing…
Si vous aimez comprendre les raisons qui se cachent derrière nos actions, je vous recommande ce livre, il est plein d’applications et d’exemples concrets !